Sample Resume: Customer Service
SHEILA RAY
Rogues Lane, Cameron North Carolina 28326 • 919.312.9318 • shiela_r@hotmail.com
SUMMARY
Highly reliable professional with extensive experience in customer service and administrative functions gained from retail and service industries. Amiable personality with excellent ability to quickly build rapport and respond to customers in a friendly and professional manner by consistently responding and meeting their needs promptly. Proven flexibility to adapt approach to meet all types of communication styles and personalities with ability to resolve issues in a stressful situation and demonstrating personal resilience.
EDUCATION
Union Pines High School
06/2007
High School, Cameron NC 28326
WORK EXPERIENCE
Target Corporation
02/2010 - Present
Customer Service Associate
•Provides customer service support to the organization by obtaining, analyzing and and verifying the accuracy of order information in a timely manner.
•Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
•Ensures and provides quality service to both internal and external customers.
•Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
•Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
•Performs assigned system maintenance to various electronic order files.
•Participates and provides expertise as a member of the customer service’s departmental team.
Sothern Wine & Spirits
10/2007 - 01/2010
Customer Service Rep
•Provided excellent standard of customer service support by obtaining, processing credit applications and verifying the accuracy of order information from customers utilizing the organization’s internal CRM systems in a timely manner.
•Coordinated the handling of difficult and/or unusual situations.
•Initiated required action for response to customer service requests for order changes, including the customer information files and communicates changes to the appropriate staff.
•Acted as a backup cashiers and switch board operator when staff are absent.
•Set up new accounts using the company’s in-house system.
•Performed other administrative duties including dealing with suppliers, answering telephones, posting invoices, preparing routine billings, and filing cashiering documents.
SKILLS
•Customer Service
•Complaint Resolution
•Administration
•Tme Management
•Coordination
•Product Knowledge
•Client Relations
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