Resume Landing Page of Dana Bailey

DANA BAILEY

Oteha, Albany New Zealand 0632

SUMMARY

Dedicated and reliable individual with hands-on experience in customer service functions gained from a busy hospitality industry. Amiable personality with excellent ability to quickly build rapport and respond to customers in a friendly and professional manner by consistently responding and meeting their needs promptly. Proven flexibility to adapt approach to meet all types of personalities with ability to work in a fast-paced environments.

EDUCATION

Auckland University of Technology

06/2010

Food Technology, Albany Auckland

WORK EXPERIENCE

Altura Coffee & Cafe

Waitress

- 04/2013

•Provided quick and friendly guest services to ensure a high standard of customer service

•Treated customers and colleagues from all cultural groups with respect, sensitivity and transparency

•Assisted with maintaining a clean, tidy work environment

•Complied with all Health and Safety and Food Hygiene requirements

•Ensured temperature records and food labelling are maintained and up to date

•Ensured the kitchen is clean and hygienic

•Monitored and enforced sanitation practices

•Collaborated with restaurant manager

•Prepared and presented food for regular service and functions

Sails Restaurant

Waitress

10/2010 - 04/2013

•Provided quick and friendly guest services and ensured a high standard of customer service

•Complied with all Health and Safety and Food Hygiene requirements

•Ensured temperature records and food labelling are maintained and up to date

•Ensured the kitchen is clean and hygienic

•Monitored and enforced sanitation practices

•Instructed kitchen workers in the preparation, cooking, and presentation of food

•Collaborated with restaurant manager

•Served and presented food for regular service and functions

SKILLS

•Food Safety Programs

•Cash Management

•Time Management

•Quality Assurance

•Serving

•Customer Service

•Handling Reservations